SPECIFIC TRANSACTIONS NOTICE

Specific Transactions Notice

Operating company

Seilin & Co

Operating manager

Nobuhiko Yoshimitsu

Location

1-13-6 Aobadai, Meguroku
Tokyo, Japan 153-8525

Phone Number

+81-3-3461-7875

FAX

+81-3-3496-3716

E-Mail

URL

Additional Fees to be Paid

International shipping fee
Handling fee
Import tax, custom duties, VAT according to country of residence

Ordering Method

Internet online shopping site

Methods of Payment

PayPal or Credit Cards

Due Date for Payment

  • 1)Credit Card
    The payment will be settled on the shipment of goods.
  • 2)Paypal
    The payment will be settled on order.

Delivery

Shipment of merchandise is within 3 business days from order.
(Excluding Saturdays, Sundays, Japanese public holidays, year ends and new year holidays.)

Returns and Replacements

Defectives
If your purchased items are defective, returns will be available on the below conditions.

  • 1)Items are to be shipped out from you within 7 days of your possession
  • 2)Return shipping cost shall be paid by OKURA ONLINE SHOP.

If the items differ from your order
Returns will be available on the below conditions.

  • 1)Items are to be shipped out from you within 7 days of your possession
  • 2)Return shipping cost shall be paid by OKURA ONLINE SHOP.

Items that cannot be returned

  • 1)Items that have been in your possession for more than 8 days.
  • 2)Items with accessories missing (tags, boxes etc)
  • 3)Items returned without being confirmed by OKURA ONLINE SHOP in advance.
  • 4)Items that have been used or washed.
  • 5)Items that have been damaged or soiled under your care.
  • 6)Returns are only permitted for reasons owing to the fault of OKURA ONLINE SHOP.

We cannot accept returns for reasons such as size changes, wrongly placed orders by customers.

Caution on shopping online

Please be advised that the images of products (such as color and touch) seen on your computer screen may give you different impressions from the actual products. Please place an order at your risk, and please note that we do not accept returns and replacements by the reason of above.

Delivery failure due to your absence

When the parcel fails to be delivered due to your absence, the parcel will be sent back after certain number of days fixed by the postal service of your country.
Your shopping is canceled when the parcel is sent back to us.
Please take the shopping procedure again.

Cooling-off

Cooling-off is only applied to door-to-door sales, and not required for online shopping. Please note on shopping in OKURA ONLINE SHOP that cooling off will not be available for any purchases made on this website.