Seilin & Co
1-13-6 Aobadai, Meguroku
Tokyo, Japan 153-8525
International shipping fee
Import tax, custom duties, VAT according to country of residence
Internet online shopping site
PayPal or Credit Cards
Shipment of merchandise is within 3 business days from order.
(Excluding Saturdays, Sundays, Japanese public holidays, year ends and new year holidays.)
If your purchased items are defective, returns will be available on the below conditions.
If the items differ from your order
Returns will be available on the below conditions.
Items that cannot be returned
We cannot accept returns for reasons such as size changes, wrongly placed orders by customers.
Please be advised that the images of products (such as color and touch) seen on your computer screen may give you different impressions from the actual products. Please place an order at your risk, and please note that we do not accept returns and replacements by the reason of above.
When the parcel fails to be delivered due to your absence, the parcel will be sent back after certain number of days fixed by the postal service of your country.
Your shopping is canceled when the parcel is sent back to us.
Please take the shopping procedure again.
Cooling-off is only applied to door-to-door sales, and not required for online shopping. Please note on shopping in OKURA ONLINE SHOP that cooling off will not be available for any purchases made on this website.