We do not charge our customers credit card transaction fees.
Please refer to the order verification email sent to your registered email address when your order is complete.
Your order history can be viewed in ""Past Orders"" in My Account.
Cancellation is available if your order is not yet shipped.
A confirmation message will be sent to your registered e-mail address when you have submitted the cancellation.
Package materials for wrapping can be chosen from 2 types.
We can wrap more than one items together,
regardless free wrapping or charged wrapping.
We will contact you when there are too many items to wrap together.
Shopping will be available on the OKURA ONLINE SHOP web site if you register as member (FREE).
Click ""Register"" below to register as member.
Please follow the instructions on the screen to register.
It will be quite simple and only take a minute.
A message of confirmation will be sent to your registered email address when the registration is complete.
To bring you updated information of OKURA ONLINE SHOP with out any faults, we ask our members to update their member information when there are changes in items such as Name, Address, Telephone Number and email address.
A message cofirming the changes will be sent to your registered e-mail address.
Please follow the below procedure to obtain new password.
Your member information will be deleted and you will be unable to login after withdrawl of membership.
We announce to you important news via e-mail newsletters.
To update you on important news without faults, please change your member information when there are changes.
You can access to our updated and useful information of OKURA ONLINE SHOP by subscribing to our e-mail newsletter. Not only will it provide you information about new arrivals, it will help you learn more about this unique brand from Japan.
Please register for OKURA ONLINE SHOP Membership or、subscribe to Newsletter.
If you are a OKURA ONLINE SHOP member, Go to ""Edit Member Information"" in ""My Account"",check ""Unsubscribe to Newsletter"" in the e-mail newsletter item and click ""Confirm"". Confirm the change and click ""Register"".
If you are a Newsletter Subscriber, follow the instructions from ""Cancel Newsletter"" to unsubscribe.
Mailers and web-based e-mail services have "spam e-mail filters" which will dispose spam e-mails automatically.
According to your set up of your spam e-mail filters, our e-mail newsletters and e-mails confirming your purchase may not arrive properly.
If e-mails from us arrive in your spam mail folder, please reset your setting to receive messages from us properly.
"My Account" is available for registered members.
You can have access to many useful functions, such as "Wishlists", and changing personal informations.
"My Account" will be immediately available after signing up for membership.
"You can go through your favorite items and items that you are interested in at once by putting them in your ""Wish List"".
You can request restocking of sold out products and receive notice of restocking.
Click "Receive Restocking Notice" and enter your email address.
An email will be sent to you, when the item of your request is restocked,
Please note that it is not a reservation service. Other customers may make purchases too. We advise our customers to make purchases swiftly after receiving notices of restocking.
The size measurements on OKURA ONLINE SHOP are based on actual sizes.
Pants and Jeans fit differently by styles. We advise you to Compare the measurements of waist and hips with the ones you usually wear.
We recommend you to choose sizes based on waist size for Mens, and hips for Womens.
Please note that measurements may slightly vary for dyed, bleached and washed products.
Genuine stones are used in our jewelries. Color, pattern, size will vary.
Using this website for commercial purposes.
Use of information and images from this website outside of personal use.
Registering false or misleading information on this website.